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general faqs

 We measure in US ring sizes and offer whole, half and quarter sizes in most designs. Please CONTACT US if you do not see your size listed.

If you have any questions about sizing or are a little tricky to size, the best thing to do is get sized in person by a local jeweler.

International sizes, if you know the interior dimension of the ring size you wear please contact us with those measurements.

Any further questions, contact us directly. We are here to help!  We also offer a ring sizer in our shop! Click here to learn more.

If you would like a different length chain that's not listed, upgrade a diamond, change the thickness of a band, or swap out a gemstone for something else, please contact us directly through our  CUSTOM WORK  page. 

Most often these changes can be easily accommodated!  Some fees may apply.

Yes often times we can and we love to be able to get it to you on time for that special occasion. Please CONTACT US directly with your timeline and we will do our best to accommodate!  

Rush fees may apply to prioritize your order and expedited shipping is required.

All orders arrive gift ready in a signature 12th HOUSE JEWELRY gift box.

None of the paperwork included in the shipping box will include any pricing information so it can be shipped directly to the recipient.

If you would like an additional note to be included, please write your message in "quotes" in the Note to Seller portion of checkout.

Please note that all international orders cannot be gift wrapped due to customs regulations.

 

Bright polish is the high shiny polish traditionally seen in jewelry. 


The brushed matte finish has an overall less reflective shine and uniformly has a faint brushed surface texture.

 

We only use solid cast recycled metals in our designs as it reduces the carbon footprint of the process and has zero deleterious effects on the quality of the jewelry itself.

If you would like something made in a metal that does not appear in the listing please contact us directly.  We can cast in higher carats of gold, or in any color very easily, please reach out to us through our CUSTOM WORK page

All metals including chains, findings, posts and backings are solid gold or 925 sterling silver, we do not use any plating, plated chains or vermeil in our designs.

If you are concerned with a nickel allergy please rest assured that none of the metals we use contain any nickel content, including white gold and sterling silver.

- Click here to read more here about our process and how it's made -

If you would like a piece 'blackened' or oxidized please let me know, many of our chains can be oxidized, and often there will be a choice between an oxidized chain or a bright chain.

Oxidized rings and chains will not transfer any color to your skin.  The natural darkening of the metal, or patina, is simply sped up by a safe chemical reaction and then washed away and polished to keep the darker color. 

This patina is not a permanent color or treatment to keep metals dark and will lighten over time depending on wear.

custom work

Yes! If you are interested in having a piece custom engraved please  CONTACT US  by email for rates and styles. 

If you like a piece but would love it set with an alternative gemstone than what is offered, please reach out to us via our CUSTOM WORK page and we can start the conversation.

Most often these changes are readily available and sometimes there will be a difference in price.

We are open to setting heirloom stones into existing 12th HOUSE JEWELRY designs, please reach out to us by filling out our CUSTOM WORKquestionnaire and we can begin the conversation.

Please note that the Designer cannot be sure of the quality of the stone or stones and therefore cannot be held responsible if they break. We will of course take all reasonable precautions when using an heirloom gemstone in a design. 

If you do not see your size listed please don't hesitate to  CONTACT US  and we will do our best to meet your needs. 

Our business is founded in bespoke work for our clients. Please reach out to us and let us know what you're envisioning and let's make some magic together! 

Find our CUSTOM WORK page here.

exchanges+ returns

Please note that as all 12th HOUSE JEWELRY is made to order, they are final sale and we do not accept returns.

Please be sure of the piece you're looking at before you purchase! If you are hesitant and have any questions, please  CONTACT US  prior to purchasing.

Once an order has been placed, we put it into production and it cannot be cancelled. See our full policy here. 

We offer free repairs of pieces within 7 days of receipt.

Please read our full repair policy for details. 

Privacy policy

We take your privacy very seriously, and never sell information you provide to us to a third party either from transactions on our website or for signing up to our newsletter.

Prices are subject to change due to market fluctuations for precious metals. Please note that sales and coupon codes are only valid during the dates stated in the offer and we are unable to do price adjustments.

Copyright 2012 - 2019, All Rights Reserved. The content of this site and jewelry designs and text are copyrighted under the United States copyright laws and is the property of 12th HOUSE JEWELRY Inc.

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