Refund policy
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12th HOUSE offers free returns for a full refund or store credit on select purchases within 14 days of delivery of your new jewelry. Exclusions may apply. Returns only valid on eligible items. Custom / engraved / made to order / personalized jewelry / meditation kits are final sale.
We make all of our pieces by hand in our studio and do our best to turn orders around as quickly as possible. As such, all items in the ready to ship collection will ship within a few days. All other styles will be added to our production queue and will ship in 4 - 6 weeks.
Because we make all our jewelry to order and the price of our raw materials is so high, all orders are only eligible for either a FULL refund in the form of a store credit or a refund to the original payment method MINUS a 10% restocking fee.
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. All international orders are final sale.