We work with only the finest 100% SLS certified recycled gold and precious metal alloys through a family run casting house located in the heart of New York City's Diamond District. Our gemstones and diamonds are hand selected and sourced through reputable lapidaries.

All diamonds for ceremonial rings are certified by the Kimberley Process to be conflict-free, and GIA certified diamonds are provided upon request.

Over time it is normal for a natural patina to occur with gold jewelry. To deter this process we suggest you follow these guidelines in care:

Please remove your jewelry before bathing or swimming, using household cleaning products or applying cosmetics or lotions. Exposing the metal to any harsh chemical will encourage tarnish.

Another great way to keep your jewelry looking like new is to use a small polishing cloth. It lasts forever and works on all metals to remove all oils from daily wear and shine your pieces.

Storing your jewelry is important too, preferably in a pouch or a lined jewelry box to keep out humidity and dust.It is always good practice to take your rings off at night as well, to give the skin on your fingers a chance to breathe.

To clean your gemstones we have a simple approach: use some gentle dish soap and a soft bristle toothbrush to gently remove any built up residue or tarnish. Gently pat with a towel and let air dry.

Also we recommend doing this over a bowl and not in the sink, just to be cautious and not lose a piece down the drain!

You can arrange a Bespoke consultation by contacting our team here!

Let us know what your favorite pieces are, designs that you are drawn to, and gemstones that you'd like to work with.

Over our consultation call you will learn about our Bespoke process, about our custom fit + sizing services, production timelines and delivery options.

Each piece in our collection can be personalized for you, from your preference of precious metal alloy to the size and cut of a gemstone. Many of our designs can be personalized for you this way as all of our work is made-to-order.

We love working with heirloom stones, please reach out to us by booking a consultation and we can begin the conversation.

We ask that our clients provide us with details about the gemstone to determine whether or not working the heirloom stone into the design is a viable option; details about quality and condition, the carat weight and cut, milimeter measurements as well as any GIA certification if applicable.

Yes we do offer custom inner ring engaving of initials, numbers and unique characters. If you are interested in having a piece custom engraved please CONTACT US  by email for rates and styles.

Custom engraving will add three weeks to our standard order fullfillment, and please note that all engraved items will be final sale.

We are fortunate to have been working with clients remotely for the past ten years for both Custom work and Bepoke services. The conversation begins via email or by simply booking a consultation with us.

We offer a Custom fit + Sizing service where we work with you to make sure your new piece of jewelry will fit just right.  

Our design services are extensive and we create an open dialogue with our clients so they are part of the design conversation throughout the process.

Each Bespoke piece of jewelry will be provided with an Evaluation report that documents the retail value and pertinent details of your items for insurance purposes.  

Please note that Evaluation reports are not appraisals, whereas formal apprasials are made by Certified appraisers and is not a service we offer.

We provide a one year warranty on all of our jewelry from the date of completion. If any issues arise in the first year, we will repair the piece free of charge.  

Whether you are in or out of warranty, we are happy to repair damaged pieces. Some fees apply according to the extent of repair needed.

We ship via FedEx and UPS with upgrades and expedited service available at checkout.

All jewelry is shipped fully insured with tracking. Tracking information is provided via email once your package ships.

All domestic shipments will require a signature upon delivery if the contents value is $500.00 or more.

Yes we do ship internationally through DHL.

Please note that duties and taxes are not included in the total at checkout.

Duties and taxes are determined by the customs agency within the destination country and are collected at the time of delivery. Although charges are not always incurred, the assessment of duties and taxes when appropriate is based on the order value and the tax threshold determined by the destination country. Payment of any import taxes is the responsibility of the recipient.

All international sales are final.

All of our Bespoke and personalized jewelry can usually be made to order within 4 - 6 weeks from the date the order is finalized. In stock jewelry will be shipped out within 1 - 3 business days.

If you are not satisfied with your purchase, please email our team at hello@12thhousejewelry.com within two days of delivery. Your return request will be answered by our cutomer service team within 1-3 business days and provide instructions for sending in your return.

Please note that all returns must be unworn condition, and will be accepted according to the terms outlined via email by our customer service team.

All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items. Items being exchanged for another item will not incur the 10% restocking fee.

All jewelry orders that are personalized, customized, engraved and bespoke are considered final sale.

Any jewelry purchased on sale, all ritual kits, and any accessory purchases are considered final sale.

All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items.

Items being exchanged for another item will not incur the 10% restocking fee.

If your order was marked as a gift and you would like to exchange it for a different size please contact our customer service team at hello@12thhousejewelry.com to begin the exchange process.

Please allow 1 - 3 business days for our team to process your order upon receiving it.

Original shipping charges (if any) are not subject to refund. Credits will appear within 3 - 5 business days on your account.