RETURNS + EXCHANGES


At 12th HOUSE we check all merchandise for any defects or damage before shipping. We are deeply committed to the highest level of quality to ensure you receive an exceptional product to cherish for a lifetime.

We ask that the recipient also check the product upon arrival to make sure it is free of defects.

Merchandise damaged by the recipient will not be accepted for refund, and any return or exchange that does not meet the following criteria will be sent back to the customer:

We accept returns for rings, bands, and fine jewelry up to two weeks after items are delivered to the recipient.

Items must be in unworn condition and returned in their original condition and packaging.

Custom jewelry, Personalized jewelry, Bespoke jewelry, and engraved items are final sale.

All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items.

Items being exchanged for another item will not incur the 10% restocking fee.


FAQS

What is your return policy?

If you are not satisfied with your purchase, please email our team at hello@12thhousejewelry.com within two days of delivery. Your return request will be answered by our cutomer service team within 1-3 business days and provide instructions for sending in your return.

Please note that all returns must be in unworn condition, and will be accepted according to the terms outlined via email by our customer service team.

All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items. Items being exchanged for another item will not incur the 10% restocking fee.

How do I make a gift exchange?

If your order was marked as a gift and you would like to exchange it for a different size please contact our customer service team at hello@12thhousejewelry.comto begin the exchange process.

WHICH PIECES ARE FINAL SALE?

All Personalized, Customized, Engraved and Bespoke jewelry orders are considered final sale.

Any jewelry purchased on Sale, Ritual Kits, and all accessories are considered final sale.

IS THERE A RESTOCKING FEE?

All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items.

Items being exchanged for another item will not incur the 10% restocking fee.

When can I expect my refund?

Please allow 1 - 3 business days for our team to process your order upon receiving it.

Original shipping charges (if any) are not subject to refund. Credits will appear within 3 - 5 business days on your account.

HOW DO I CANCEL MY ORDER?

Please email our team at hello@12thhousejewelry.com to request a cancellation.

Any cancellation of standard orders must be done within two business days from the time the order was placed to avoid any additional fees or charges.