At 12th HOUSE we check all merchandise for any defects or damage before shipping. We are deeply committed to the highest level of quality to ensure you receive an exceptional product to cherish for a lifetime.
We ask that the recipient also check the product upon arrival to make sure it is free of defects.
Merchandise damaged by the recipient will not be accepted for refund, and any return or exchange that does not meet the following criteria will be sent back to the customer: