our hassle-free
return policy
We want your shopping experience to be as smooth as possible. Here's our return policy, broken down into easy-to-understand terms:
Returns Made Easy - Got a change of heart? No problem! We gladly accept returns for rings, pendants, and fine jewelry within two weeks after you receive them. Contact our Client Concierge to start the process
Tip-Top Condition - To make a return, just remember: items must be in their original, unworn condition. Keep the original packaging intact too – it's like returning the favor!
What's Yours, Stays Yours - Some things are too special to part with. Our Made to Order, Custom, Personalized, Bespoke, and engraved pieces are yours for keeps – they're final sale.
Restocking Fee Tidbit - For orders placed after January 1st, 2022, there's a little thing called a 10% restocking fee for returned items. Just a heads-up!
Exchange Excitement - Planning to swap for something different? Good news! Exchanging items won't bring along that 10% restocking fee. We're all about spreading the love.
Remember, we're here to make sure you're over the moon with your purchase. If you have any questions or need assistance, please Contact Us.
We love to make our clients happy and are here for you!
faq
returns, exchanges & cancellations
If you are not satisfied with your purchase, please email our team at hello@12thhousejewelry.com within two days of delivery. Your return request will be answered by our customer service team within 1-3 business days and provide instructions for sending in your return.
Please note that all returns must be unworn condition, and will be accepted according to the terms outlined via email by our customer service team.
All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items. Items being exchanged for another item will not incur the 10% restocking fee.
All jewelry orders that are personalized, customized, engraved and bespoke are considered final sale.
Any jewelry purchased on sale, all ritual kits, and any accessory purchases are considered final sale.
All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items.
Items being exchanged for another item will not incur the 10% restocking fee.
If your order was marked as a gift and you would like to exchange it for a different size please contact our customer service team at hello@12thhousejewelry.com to begin the exchange process.
Please allow 1 - 3 business days for our team to process your order upon receiving it.
Original shipping charges (if any) are not subject to refund. Credits will appear within 3 - 5 business days on your account.
Please email our team at hello@12thhousejewelry.com to request a cancellation.
Any cancellation of standard orders must be done within two business days from the time the order was placed to avoid any additional fees or charges.
