If you are not satisfied with your purchase, please email our team at hello@12thhousejewelry.com within two days of delivery. Your return request will be answered by our customer service team within 1-3 business days and provide instructions for sending in your return.

Please note that all returns must be unworn condition, and will be accepted according to the terms outlined via email by our customer service team.

All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items. Items being exchanged for another item will not incur the 10% restocking fee.

All jewelry orders that are personalized, customized, engraved and bespoke are considered final sale.

Any jewelry purchased on sale, all ritual kits, and any accessory purchases are considered final sale.

All orders placed after January 1st, 2022 will incur a 10% restocking fee for returned items.

Items being exchanged for another item will not incur the 10% restocking fee.

If your order was marked as a gift and you would like to exchange it for a different size please contact our customer service team at hello@12thhousejewelry.com to begin the exchange process.

Please allow 1 - 3 business days for our team to process your order upon receiving it.

Original shipping charges (if any) are not subject to refund. Credits will appear within 3 - 5 business days on your account.

Please email our team at hello@12thhousejewelry.com to request a cancellation.

Any cancellation of standard orders must be done within two business days from the time the order was placed to avoid any additional fees or charges.